every rifle is unique. that bears repeating. when i get a new or used rifle i clean it out GOOD and take my time with loading and cleaning, to see if it has any quirks. i would make sure the cleaning patch was just short of dripping wet, and get into the ante-chamber - lotta residue builds up in there, and if there was junk in there from the start yer likely to always have issues.
so, clean everything out to shiny metal so you can discount that as an ignition issue. clean well between shots, and that includes the ante-chamber. for the pan, frizzen and flint, i'd use a cloth and really rub 'em all good - i found that brushes don't do as good a job for me as a piece of cotton flannel cloth. pour in the powder charge, thump the barrel to make sure it's settling into the ante-chamber, seat the patched ball good so it'll compress the powder under it AND in the ante-chamber. pick the touch hole good 'n' deep - you want a big channel for the heat of the pan flash to ignite the main charge. start with 2/3rds of the pan full of powder, and leave a little space between the powder and the touch hole.
take a pic. use the cord that came with it to plug it into a computer. turn on the camera and it'll connect to the computer and show you a folder where the image(s) are kept. use this forum's attachment feature to put pics in yer post. that's about it.