A couple things here fellas .
One of the plus IMO to muzzleloading rifles is there isn’t a lot to go wrong or break .
That being said things do break . Sear springs let go . Main springs let go , flys snap , so on and so forth . Things happen .
When it comes to lock bolts , I find most times folks just way over tighten them . When this happens , the softer material of the bolt lets go thus stripping .
Sometimes all it takes is a bad thread and you get a striped bolt . It happens to the best of us.
Frankly I think your problem is with the quality of the lock work not the gun .
Remember these are assembled pieces made in different locations by Jukar or is subsidiaries .
Nothing really wrong with that . Most folks find them in most cases adequate .
When however they do have problems , its most commonly in the locks . This has held true since the 1970’s both with CVA , JUKAR and now Traditions.
Frankly is just a sign of the quality that being paid for . On one hand you may get a weapon that works flawlessly for years . But you can just as well find yourself with one that doesn’t .
I think you have done the right thing by contacting them . I have found through the years that sometimes they are very helpful , yet other times , I get no replies on their warrantee. Most times they are pretty good to work with . Just stay cool and be polite . Save the tone for when it starts to look like your getting the run around .So keep tying . If they ask you to send the rifle back , do so . I know it’s a bummer to have to do that as sometimes it takes a while for it to be returned .
Sometimes you get your same rifle back that they have fixed . Other times , it’s a new rifle hopefully without the problems of the old one
If however you find your getting no where . Then simply order set of new lock bolts from somewhere like ToW . They’re of better quality anyway and you would be far ahead in the long run .
If you continue to have problems with the lock , then consider replacing it with one like the L&R, LPR’s . these aren’t bad locks and in fact are a great improvement over the factory lock . Now they will take alittle fitting work but again you will be far ahead in the long run . .